Schiphol Airport boosts airport operation and passenger experience with Veovo Guest Predictability

Amsterdam Airport Schiphol´s investment in Veovo Guest Predictability technology has resulted in some significant and positive changes to the way Schiphol understands passenger movement and has led to considerable experiential improvements…

Multiple challenges, one holistic solution

At Amsterdam Schiphol Airport, which serves as a transit hub for over 300 destinations, passenger numbers have skyrocketed from 50 million in 2011, to almost 70 million in 2017.

Playing host to 107 airlines, and with six runways, 90 gates, heavily used road infrastructure and capacity constraints, Schiphol’s passenger management challenges are considerable.

The airport continually needs to accommodate these rapidly increasing passenger volumes, avoid safety breaches, comply with changing regulations, keep staff happy, expand capacity and ensure that passengers enjoy a pleasant airport experience.

Insight and collaboration are essential to resolve and prevent these ongoing challenges, to which Schiphol relies on data gathered by the Veovo Guest Predictability solution.