LIVE from PTE: Hamburg wins major Skytrax award

The prize, which is based on evaluation of 39 criteria including traffic infrastructure connectivity; the friendliness of service personnel; waiting times at the security checkpoint; shopping opportunities; and the pricing structure in the airport’s food and beverage segment, was awarded exclusively on the basis of independent passenger surveys and presented at the Passenger Terminal Expo in Amsterdam.

“This award is a great honour for us and a wonderful endorsement of our efforts,” said Michael Eggenschwiler, CEO of Hamburg Airport who accepted the prize in person at the formal awards ceremony. “Winning a World Airport Award for the third time shows the consistently high quality of the work performed by our employees. Our task now is not just to keep our quality of service at this very high level, but to keep on getting even better.”

The Skytrax World Airport Awards were first presented in 1999 and this year 13.82 million passengers cast their votes for more than 550 airports all over the world.

Prizes are awarded in various categories, such as ‘Best Airport Shopping’, ‘Best Airport Staff Service’ and ‘Best Airport Terminals’. The category of ‘Best Regional Airport Europe’ was awarded for the first time in 2011… to Hamburg Airport.