Miami International Airport celebrates record growth and major upgrades in landmark 2024 year
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Posted: 25 February 2025 | Gabriel Higgins | No comments yet
MIA sets new passenger and cargo records, advances its $9 billion modernisation plan, and enhances customer service with the I AM MIA initiative.
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Credit: Miami International Airport
Miami-Dade County Mayor Daniella Levine Cava, alongside county officials, Miami International Airport (MIA) Director and CEO Ralph Cutié, airport partners, and the workforce, celebrated a landmark year for MIA. The event marked record-breaking passenger and cargo growth in 2024, major advancements in MIA’s $9 billion Future-Ready Modernisation in Action Plan, and the ongoing success of the I AM MIA customer service initiative.
Details of the landmark year at Miami
Mayor Levine Cava praised MIA’s accomplishments: “Miami International Airport continues to soar to new heights, breaking records, setting the standard for excellence in aviation, and strengthening our position as a leader in international trade and tourism.” She credited Director Cutié, airport partners, and MIA’s workforce for reaching all-time highs in both passenger and cargo services while paving the way for transformative projects in 2025.
Check out the construction of a new car park:
Credit: Miami International Airport
In 2024, MIA set new records with nearly 56 million passengers and 3 million tons of cargo, marking three consecutive years of record passenger traffic and five consecutive years of record cargo volume. Passenger traffic grew by 6.8%, with international travel up 8.4% and domestic travel up 5.6%. MIA also remains the fastest-growing mega airport (33+ million passengers) in the U.S. since the pandemic, with a 24% increase in airline seat capacity compared to 2019.
MIA’s Future-Ready Modernisation Plan focuses on updating infrastructure, including conveyance units, restrooms, and boarding bridges. Significant progress includes the renovation of 33 conveyance units, 48 restrooms, and 32 boarding bridges, two of which are energy-efficient. The $136-million Flamingo Garage expansion is on schedule, and the new $350-million Westin MIA Hotel will break ground in 2025. Additionally, a $750-million Concourse K expansion is set for review in 2025, adding six new gates by 2029.
Launched by Mayor Cava, the I AM MIA customer service programme has created 135 new Lightning Crew positions to address immediate maintenance needs. Over 1,300 employees have completed customer service training to enhance every customer interaction, making MIA’s service experience exceptional.
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Related topics
Airport development, Airport leadership, Airside operations, Cargo, Economy, Innovation, Operational efficiency, Passenger experience and seamless travel, Passenger volumes, Terminal operations, Workforce
Related airports
Related organisations
Airports Council International-North America, Greater Miami Convention and Visitors Bureau