Next Generation Security Checkpoints
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Posted: 28 October 2016 | Point FWD | No comments yet
Where currently the main innovation is focused on enhancing security lanes, the next generation checkpoints may prove to have an altogether very different approach. Who are your customers and what can you get know about them without invading their privacy; and, how can you prepare and adapt yourself to facilitate your customers to the highest possible service level…
The Next Generation Security Checkpoints lay around the corner.
Where currently the main innovation is focused on enhancing security lanes, the next generation checkpoints may prove to have an altogether very different approach.
Who are your customers and what can you get know about them without invading their privacy; and, how can you prepare and adapt yourself to facilitate your customers to the highest possible service level.
Or better yet, consider: security as a hospitality. The highest level of customer interaction ensuring you reach your goal in aviation security without causing the slightest inconvenience for your customers.
I know, this is dreaming perhaps, but it needs to be our goal as an industry and all of our efforts should go in trying to realize: The Next Generation.
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