The secrets to success: How Billy Bishop Toronto City Airport became Canada’s best

This episode features RJ Steenstra, CEO of PortsToronto, the operator of the acclaimed Billy Bishop Toronto City Airport. RJ shares insights into the airport’s community engagement strategies and their significant influence on public perception and stakeholder relationships.

Billy Bishop has achieved remarkable success in cultivating strong bonds with its surrounding community. This achievement is evident in a recent survey, where 78% of Toronto residents voiced a positive opinion of the airport, and passenger satisfaction reached an unprecedented 98%.

We explore the key initiatives that have contributed to these outstanding results, including Girls Take Flight, an initiative designed to inspire young women and girls to pursue careers in aviation; Doors Open Toronto, where the airport actively engages the public by offering behind-the-scenes access; and the “It’s My Airport” campaign, which features genuine stories from passengers and employees, reinforcing the airport’s connection with its users.

Join us as RJ shares invaluable insights and practical advice for airport executives on fostering positive community relationships and enhancing stakeholder engagement.

Snippets from the conversation