Toronto Pearson launches first-of-its-kind live daily updates to enhance passenger travel experience

Toronto Pearson Airport (YYZ) has announced a new partnership with CP24 to provide passengers with daily operational updates. This initiative is a first for Canadian airports, which highlights YYZ’s commitment to transparency, modernisation, and enhancing passenger experience.

“Our partnership with CP24 is part of our broader mission to modernise how we engage with our passengers,” said Karen Mazurkewich, VP Stakeholder Relations and Communications with Toronto Pearson. “We are constantly looking for innovative ways to empower travellers with the information they need to feel confident and prepared for their journey, and this collaboration will bring greater visibility and insight to what’s happening behind the scenes at Pearson every day.” 

Information will be delivered live from the airport’s Integrated Operations Control Centre (IOCC).  

How will the CP24 updates work?

Beginning next week, CP24 will broadcast real-time updates from YYZ every morning during the weekday morning program CP24 Breakfast, featuring key airport personnel who manage the complex operations that keep the airport running smoothly. These updates will provide valuable information to help passengers better understand the factors that can impact travel, including weather conditions, operational events, and more. 

The new updates will offer passengers an unprecedented look at the daily challenges faced by a major international hub, providing insights into everything from flight schedules to airfield conditions and helping passengers make more informed travel decisions.

“Viewers across the GTHA rely on CP24 for up-to-the-minute information, and these new daily updates will provide them with a comprehensive look into air travel operations at Toronto Pearson, similar to our traffic and transit reports,” said James Lewis, Executive Producer, CTV News Toronto and CP24. “This initiative gives us an opportunity to expand the trusted information that our viewers expect from CP24 as they travel in, around, and out of the city.”

In addition to these daily updates, travellers will continue to have access to real-time information through YYZ’s website, and social media platforms, ensuring they have multiple ways to stay informed and plan their journey. 

This partnership represents another step in YYZ’s ongoing efforts to deliver a world-class passenger experience, making travel through Toronto Pearson as seamless and efficient as possible.