Ryanair win case against Booking.com

Credit: Ryanair

Ryanair Holdings Plc have expressed their pleasure at the unanimous verdicts of the jury in the Delaware District Court, which unanimously ruled in favour of Ryanair’s claims that Booking.com had violated the US Computer Fraud and Abuse Act, causing loss to Ryanair. The jury also ruled that Booking.com had done so knowingly with “intent to defraud” and that Ryanair had suffered economic harm as a result of Booking.com’s unlawful screenscraping activity.

The Delaware Court jury also dismissed all Booking.com’s counterclaims against Ryanair, which included claims for defamation, unfair competition and deceptive trade practices. These Delaware Court rulings prove that Booking.com was knowingly engaged in unlawful screenscraping of the Ryanair.com website, with an intent to defraud Ryanair. Ryanair has ciriticised the practices of agents like Booking.com, who used intermediate software providers to scrape Ryanair’s website, and then use this information to overcharge consumers for Ryanair air fares and/or ancillary services but mask these anti-consumer practices by making bookings using fake customer emails and fake customer payment cards.   

Ryanair’s CEO Michael O’Leary said:

“Ryanair and our customers warmly welcome yesterday’s unanimous jury ruling in the Delaware Court, which comprehensively (found in favour of Ryanair, proving that the travel industry giant Booking.com had illegally “scraped” Ryanair’s website, and did so with an intention to defraud both Ryanair and ordinary consumers, which was in breach of the US Computer Fraud and Abuse Act. We expect that this ruling will end the internet piracy and overcharging perpetrated on both airlines and other travel companies and consumers by the unlawful activity of OTA Pirates like Booking.com.”

“It is unacceptable that global giants, like Booking.com (mkt cap $133 billion), have been engaged in these illegal and deceptive practices for many years with the intent to defraud both Ryanair and consumers. Ryanair has fought to protect consumers and ensure that they have direct access to Ryanair’s low fares, and our low-price ancillary services without OTAs, like Booking.com and others, inserting themselves into this relationship in order to overcharge unsuspecting consumers who believe they are booking directly with Ryanair, but in fact are being duped into booking (at inflated prices) via these OTA Pirates like Booking.com.”

“We also welcome the Delaware Courts rejection of Booking.com’s counterclaims that they had been defamed by Ryanair when calling them an OTA Pirate. We hope these Delaware Court rulings will now see an end to OTA Pirates illegally screenscraping travel websites like Ryanair.com, and will force consumer agencies across the UK and Europe to finally take action to outlaw this illegal screenscraping and over charging of consumers for flights and ancillary services.”

“This ruling is a great victory for low fare air travel, and it’s a great win for the travelling public as well. We sincerely thank the District Court of Delaware and the jury for their ruling, which completely vindicates Ryanair’s case against Booking.com on behalf of our customers. We now call on Booking.com’s vastly overpaid CEO Glen Fogel ($46m pay in 2023) that he and his company will cease scraping the Ryanair.com website and stop overcharging consumers with inflated air fares and ancillary services, now that Booking.com has been found to be in breach of the US Computer Fraud and Abuse Act.”