Guaranteeing a smooth passenger experience at Leeds Bradford Airport
Posted: 30 April 2024 | Chris Wilkinson, Chunekshi Wimalasuriya | No comments yet
Chris Wilkinson of Leeds Bradford Airport explains how the airport is able to deliver on passenger experience needs.
At the International Airport Summit, hosted in London, Kensington 2023, we spoke to Chris Wilkinson, the Head of Customer Operations at Leeds Bradford Airport. We took a deep dive into Chris’ role and how it positively shapes experiences at Leeds Bradford Airport. He explains why airports are crucial in shaping memories for a person’s holiday, as well as talking about the new £100-million regeneration that will see the airport become more accessible for passengers with reduced mobility.
Follow us for more behind the scenes content on:
Twitter: @IntAirport
LinkedIn: International Airport Review
Join our free webinar: Beyond silos: How ecosystem thinking elevates the airport experience
In today’s complex aviation landscape, airports are moving beyond siloed operations to embrace a new era of collaboration. This webinar focuses on how leading airports are using ecosystem thinking to adapt, personalize, and continuously improve every touchpoint, boosting both passenger satisfaction and non-aeronautical revenue.
Date: 13 Nov | Time: 10:00 GMT
REGISTER NOW TO SECURE YOUR SPOT
Can’t attend live? No worries – register to receive the recording post-event.
Related topics
Accessibility, International Airport Summit, Passenger experience and seamless travel, Terminal operations
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer