ACI World awards BLR Airport with ‘Voice of the Customer’ recognition

Bangalore International Airport Limited’s (BIAL) relentless efforts to understand the needs and requirements of passengers during the COVID-19 pandemic earned Bangalore International Airport (BLR Airport) a global recognition at the Airports Council International World’s (ACI World) ‘Voice of the Customer’ initiative.

 Credit: Bangalore International Airport (BLR)

BLR Airport has made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality (ASQ) programme and this helped understand the requirements of customers and demonstrate BIAL’s commitment towards delivering a superior customer experience under trying circumstances.

“I am pleased to inform Bangalore International Airport, Bengaluru has earned recognition in ACI World’s ‘Voice of the Customer’ initiative. This initiative recognises airports that continued to prioritise their customers and remained committed to ensuring that their voice was heard during the ongoing COVID-19 pandemic in 2021,” commented Luis Felipe de Oliveira, Director General of ACI World.

“We at BIAL are honoured to win this recognition for the second consecutive year. This recognition is the result of strong stakeholder collaboration, innovative technological adoptions, and the hard work of our staff. This further motivates us to continuously improve passenger experience at BLR Airport,” added Hari Marar, Managing Director and CEO of BIAL.