William P. Hobby Airport earns five-star international rating

The City of Houston now boasts the only five-star rated airport throughout the state of Texas and North America after William P. Hobby Airport (HOU) achieved a five-star airport status in the Skytrax World Airport Star Rating for 2022.

The Skytrax World Airport Star Rating is a global benchmark of quality evaluation for the aviation industry. Airports are rated between a one-star and five-star level following a detailed audit analysis of facilities and staff service to customers across all front-line areas of the airport environment.

“This is a well-deserved and unique distinction for the City of Houston and our airport system,” said Houston, Mayor Sylvester Turner. “Hobby Airport stands among the best in the world and this rating proves that being committed to first-class service is a tremendous benefit for Houston and the entire region.”

Hobby Airport excelled in all 29 rating categories, achieving the highly coveted five-star rating. The international rating organisation also highlighted the airport’s “wide range of substantial guest experience upgrades to the terminal interiors, passenger facilities, and customer service initiatives.” Recent improvements include a new children’s play area, state-of-the-art restroom facilities, modern signage, and information systems, a prayer room and a new stage for live music performances, to highlight just a few. Hobby Airport becomes one of just sixteen five-star airports across the world.

“The entire Houston Airports team has worked tirelessly toward reaching this accomplishment at Hobby Airport,” commented Director of Aviation, Mario Diaz. “Providing the highest quality of customer service, exceptional amenities and cutting-edge facilities has earned us five stars at Hobby Airport and an improved four-star rating at Bush Airport, and now we owe it to our passengers to continue delivering excellence at every step of the airport experience.”

George Bush Intercontinental Airport (IAH) maintained its four-star rating for a fifth consecutive year and consistently improved its score across the rating categories. Construction continues to advance the international terminal redevelopment programme, which will support the efforts to achieve the ultimate goal for Houston to serve as home to not just one, but two five-star rated airports.

“From your house to ours, we promise to deliver a five-star airport experience for our guests that showcases world-class service, modern facilities and uniquely ‘Houston friendly’ hospitality – first time, every time,” added Diaz. “That is the Houston Airports guest experience brand promise, a promise our team members strive to keep every single day at Bush and Hobby airports.”