FRA: “2013 World’s Most Improved Airport”

Skytrax, a renowned aviation market research institute, has honored Frankfurt Airport (FRA) with its “2013 World’s Most Improved Airport” award in recognition of FRA’s increased service quality. For Germany’s biggest hub, this award underpins the success of its “Great to have you here!” service program. Jorge Chavez International Airport (LIM) – also owned and managed by Fraport AG – in Lima, Peru, has also won accolades from Skytrax: the “2013 Best Airport in South America” award for the sixth time and fifth consecutive year, as well as the “2013 Best Airport Staff Service in South America” award for the third time.

Each year, Skytrax asks more than twelve million passengers from around 160 countries to comment on service standards of almost 400 airports around the world. On the basis of the survey’s results, the most important international hubs are evaluated and presented with the prestigious World Airport Awards, which also cover categories other than service quality.

Dr. Stefan Schulte, Fraport AG’s Executive Board Chairman, is proud that Frankfurt Airport has been honored by Skytrax: “Receiving the ‘World’s Most Improved Airport’ award confirms the successful development of our ‘Great to have you here!’ service program, which has been flourishing for more than two years. It also suggests that the continuous increase in service quality at Frankfurt Airport is appreciated, first and foremost, by those who we are serving – our passengers. We see this award as incentive to continue our pursuit of enhancing the customer experience and the airport’s attractiveness for the more than 57 million passengers a year at FRA. The two awards received by Lima Airport show that Fraport’s airport management skills are not only evident in Frankfurt but also internationally where we operate.”

FRA’s “Great to have you here!” service program makes it even more comfortable for travelers to fly in and out Frankfurt Airport, especially connecting passengers who account for some 55 percent of Frankfurt’s total traffic – Europe’s highest transfer rate. Various service initiatives are being offered to enhance the passenger experience. Examples include: “fast lanes” at control points in the terminal help travelers with short connection times; the Frankfurt Airport App for smart phones in German, English and Chinese helps with orientation; and special information screens in the terminals to display walking times to different departure gates. Moreover, electric-powered Terminal Express vehicles, newly designed relaxing zones, as well as new playgrounds in the terminals help make the passengers’ stay more comfortable and enjoyable. FRA’s future plans call for expanding services targeted at the cultural and linguistic diversity of transfer passengers in particular. Fraport’s service package also includes leaflets in nine languages to help passengers through the terminals, multilingual service employees, and prayer rooms for all major world religions.