Video: Southwest Airlines: How to satisfy 175 million passengers annually

Southwest Airlines: How to satisfy 175 million passengers annually

With over 4,000 flights daily, Southwest Airlines is the largest domestic carrier in the United States. The airline’s 60,000-strong workforce serves more than 175 million passengers annually. In this exclusive World Tour 2018 Philadelphia interview, Southwest’s Director of Portfolio, Planning and Analytics, Bryan Sharkey, talks about why workforce optimisation is a top priority for the airline and the unique management strategies that sets it apart from the competition.