Belfast Airport employs new solutions to optimise airport operations

Belfast Airport has implemented revenue management and passenger engagement solutions into the operations of the airport in a bid to boost efficiency and passenger satisfaction.

The new technology is hoped to optimise airport operations; the revenue management application automates the end-to-end billing cycle, speeds time-to-invoice, and provides the charging flexibility needed to support airline contracts. The passenger engagement solution, in turn, will revitalise Belfast’s passenger communications – new airport-wide flight display screens will offer content tailored by location and traveller needs.

Chris McGarry, IT Manager at Belfast International Airport, said: “With traffic up 43 per cent in the past three years, we urgently needed a modern, open platform to help us handle increased passenger numbers and simultaneously deliver a better traveller experience. The new platform, which comes from Veovo, provides real-time situational clarity and clever automation, while also lowering our operating costs. It’s a great foundation for future growth and passenger engagement innovation.”

The platform encompasses all aspects of airport operations management – connecting, automating and optimising plans and processes against real-time airport events. The airport and its partners can access real-time flight and resourcing information to support quick aircraft turnaround, while streamlining the use of limited infrastructures, such as gates. Also, the platform helps simplify operations through the automation of several tasks that have, to date, been performed manually.

Chris Warrington, Veovo VP, commented: “We’re thrilled that since going live, Belfast International Airport staff are already saving around five hours a day in manual tasks, and can now better collaborate and address potential issues faster through the platform.”